Answer and identify
Use the approved greeting, identify the agent as AI and establish the reason for the call.
Trades Tom · fictional AI persona
Handle the job details before they disappear into voicemail.
Use a bounded AI intake scenario to identify the trade, capture the service area and urgency, explain the next step and hand exceptions to your team.
A practical intake flow
Ask what matters. Avoid promises the calendar cannot keep.
Capture the job
Collect the trade, suburb, broad urgency and safe access notes—without payment or sensitive identity details.
Check a real slot
Only offer availability returned by the configured provider, with the date, time and timezone repeated.
Hand off exceptions
Route emergencies, unclear scope and judgement calls to a suitable person.